Onboarding Employees and Groups
We value your business and our new Choice Products members. You can be confident we’ll make your implementation easy and your customer service exceptional.
Onboarding your group
All groups that purchase Choice Products are installed or built into the Kaiser Permanente system.
The three major milestones that are monitored are:
- Rates and benefits validated and set up in the KP systems
- Eligibility is loaded timely and accurately so members can seek care on the effective date
- ID cards are issued timely
Implementing and installing Choice Products
A Kaiser Permanente consultant will be assigned to your group. This consultant will be your group’s main point of contact for all installation questions and acts to resolve any issues that could interfere with a timely group implementation. After implementation, your account will transition to your on-going account management team.
Welcoming new employees/members
We value your business and our new Choice Products members. You can be confident we’ll work with members to make sure they understand how it works and can take advantage of its benefits. Onboarding includes:
- Comprehensive new member welcome guide
- An onboarding call from Customer Service agents
- New employees/members can call our help line for any questions, from accessing care to transferring prescriptions.