Employer & Broker Support

Sales

Please contact your group’s sales executive for any questions about plans and rates, enrollment materials, and Summary of Benefits.

If you do not have a sales executive already dedicated to your account, please call 404-949-5014 (TTY 711).

Case Installation

Please contact your group’s case installation consultant if you have any questions about end-to-end implementation activities.

Client Services Unit

To reach the Client Services Unit, please call 404-364-3814 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m., Eastern time or email se.kp.psu@kp.org.

For support starting 30 days after your effective date regarding:

• Billing issues
• Escalated care issues
• ID card issuance
• Enrollment/eligibility issues
• Benefit/claim issues
• EOC/COI issuance/questions

Account Management Team

Your account management team will provide you with day-to-day support. Please contact your account manager or associate account manager for support in strategic planning and development, enrollment meetings, or other needs regarding your Choice Products plan.