Member Support
Customer Service:
- Call 1-855-364-3185 (TTY 711), Monday through Friday, 7 a.m. to 7 p.m., Eastern time.
Kaiser Permanente Providers:
- To locate Urgent Care services, Medical Advice, Appointments and Pharmacy Services, call 404-365-0966 (TTY 711).
Network Providers and Out-of-Network Providers:
- To locate PHCS Network for Kaiser Permanente Insurance Company Providers, call 1-888-541-7427 (TTY 711) or visit multiplan.com/kaiser.
- To locate Out-of-Network Providers, call the provider’s office directly.
- For precertification of medical services, please call 1-800-221-2412 (TTY 711).
- To submit a medical claim for reimbursement, complete this form and mail to:
Kaiser Permanente Claims Administration
P.O. Box 370010
Denver, CO 80237-9998
- To locate MedImpact Pharmacies call 1-800-788-2949 (TTY 711).
- To submit a pharmacy claim for reimbursement complete this form and mail to:
MedImpact Healthcare Systems, Inc.
P.O. Box 509098
San Diego, CA 92150-9098