Member Support

For In-Network Benefits:

• To locate Kaiser Permanente providers and locations in Georgia, search the provider directory.
• To locate Kaiser Permanente pharmacies in Georgia, search the provider directory.
• To request medical advice and appointments, call  1-404-365-0966 (TTY 711) or toll free (800) 611-1811.
• For questions or assistance visit call Customer Service at 1-855-364-3185 (TTY 711)
• For technical assistance, visit kp.org/supportcenter.

For Out-of-Network Benefits:

• To locate out-of-network providers, call the provider’s office directly.
• To submit a medical claim for reimbursement, visit kp.org/coverageandcosts and submit a claim online for fastest processing.
  • Or complete this Medical Claim Reimbursement Form and mail it along with your itemized bill and receipts to the following address:
  • National Claims Administration – Georgia
    P.O. Box 370010
    Denver, CO 80237-9998
    EDI Payer ID: 21313